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View unanswered posts View active topics. It is currently Thu Apr 05, Sun Jun 09, 6: I often order online from screwfix and collect at my local branch. Today I tried ordering a few bits and their website was as slow as anything. I only ordered 3 items for collection and noticed that one of them was next day collection so I un-ticked that item and checked out.
The website then went really slow and after a while I got a confirmation that my order was ready to be delivered As I needed the items immediately I telephoned Screwfix customer service, who said that there was no way to cancel the order and that I would have to have it delivered- but refuse delivery, and they would issue a full refund Obviously a wasted phone call there then Whilst in the screwfix trade counter a guy behind the counter was not too happy as his terminal went offline during serving a customer.
I asked him if it was linked to the screwfix website and he said it was so I told him what happened to me. Seems very wasteful that when a computer error causes a mistake on a web form you cannot telephone them to cancel the order. Sun Jun 09, 7: We are talking about a company here that produces two catalouges.
What a waste of funds? Why not just print the one. Even after they have grown up, they keep trying to go back where they originally came from! Yes you have to enter payment details to reserve AND bring the card to the trade counter, yet you don't need the card when you have something delivered Had this out with Sfix before, they are as much use as a half wrung out cloth Sun Jun 09, 8: Sun Jun 09, In terms of electricfix - a LOT I get a decent discount on sockets etc , plus a wider range on next day that joe public would have no interest or clue what its for You get the discount when your Trade Account deatails are entered, not because it is displayed at a cheaper price in the catalog?
Tue Jun 11, 8: Tue Jun 11, No not to that degree sadly. Its more stuff like earth rods etc that get highlighted, I don't have a print copy to hand. I see what you mean about the edge stuff Also I can sign into electricfix on the screwfix site and choose to see prices inc vat or ex vat, discount is displayed automatically once I'm signed in.
Find an installer - Intergas website Forum: Newly registered but been an UltimateHandyMan website user f Forum: Screwfix sale now on Forum: Titan Chainsaw Screwfix - Review Forum: Page 1 of 2. Previous topic Next topic. Why not just print the one Because they are different prices on some items CR, I appreciate what you are saying. But how many items do you have different prices on? Well An Electrifix or Plumbfix catalog is of no importance as far as I am concerned.
The main diference is that one displays VAT but the other doesn't. So most of the time, you are paying the same price as Joe Public. Are you going to go through the catalog and try and work out what you can get for cheaper than someone using the screwfix catalog? If you need a product or fitting, you decide which merchant you think offers a good price or and service. You will not spend time checking if Screwfix prices are more than Electrifix prices.
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